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Frequently Asked Questions
There are hundreds (if not thousands) of options in payment processors. And, there are a lot of ways to accept card payments. But, be advised—all merchant-processing services aren’t created equal. Here are some factors to consider when you’re selecting a processor:
Industry experience.
Do they have a proven track record in the payments processing industry? Check out reviews on the company from neutral third-party sources as well as current customers.
They are tailored to your industry.
Every business has different needs depending on the industry. It’s critical to choose a payments provider with experience in your line of business so they can advise you on payment solutions that are the best fit and can help you grow.
Commitment to data security.
Data security should always be a top priority. Tools that help you detect and protect against fraud by securing card data are essential. These offerings should be integrated with your processing if possible. And, in the case of many small businesses, security tools should be bundled simply and smartly to take the work off of you and your business.
Customer support.
You may need support and training when you’re getting up and running, when systems change, and at any other time you may need help. Look for a processor that offers live 24/7 customer support to help keep your business running at all times.
Most types of merchant businesses qualify for a merchant account.
The application process may vary depending on your business type and the associated risk assigned by credit card networks.Most types of merchant businesses qualify for a merchant account. The application process may vary depending on your business type and the associated risk assigned by credit card networks.
There will always be some degree of risk associated with handling and transmitting sensitive data, so processing credit cards with a reputable payment processor is vital.
Above and beyond securing your computers, terminals, and networks, there are several additional security measures you can implement to boost your security. A reputable payment processor can discuss your options in detail.
No, the employee retention credit is a fully refundable tax credit for employers, and it does not need to be paid back.
The ERC is a permanent refund for you to keep, unlike the PPP Loan that you may have had to file for forgiveness.
At the minimum, you should set up your business to accept traditional magnetic stripe cards, EMV chip cards, and eWallets.
It would also be best to consider whether you need to accept payments on the go, online or over the phone. Depending on your customer base, you may also want to consider accepting secure check payments.
There are many options in POS terminals. The type of terminal you select depends mainly upon the payments options you want to accept and where and how you need to accept those payments.
For example, if you only accept payments from a physical location, a countertop model may be the best option. On the other hand, if you accept payments offsite, such as trade shows, festivals or farmers’ markets, a mobile POS system may be the way to go. For phone payments, you may want to discuss a virtual terminal.
The answer to this question depends on various factors, including your agreement with your merchant processing services provider, how often you send your authorized transactions for settlement, and the financial institution you use.
Make sure you understand this timeline at your contract signing so that you aren’t caught low on funds. Today, there are faster paths to funding than ever before.
There is a lot of variation here. Chances are if you’re a small business with only one location and a terminal, this process will be a bit quicker.
However, if you’re a larger business with many locations and terminals, your ramp-up time may take longer. Also, you may be able to set up payment processing more quickly if you choose a mobile processing application versus a traditional countertop POS system.
Some processing contracts include an “early termination” clause, and some do not.
In some cases, you may be assessed a fee if you end your agreement early, while other processors may waive such fees. If you think there’s a chance that you’ll need to end your credit card processing early, make sure you check the contract carefully before you lock into an agreement.